AI agents and automation
Automate the repetitive steps. Keep people in charge.
We automate business workflows by combining integrations, rules and AI agents. People stay in charge of the decisions that matter.
The problem
Hours lost to copy, paste and chase
Every business has work that's repetitive but not quite mechanical: reading an email to decide who handles it, copying details into three systems, chasing a follow-up.
Rules alone break on messy inputs. AI alone can't be left unsupervised. The useful answer is usually a combination, with clear points where a person approves.
Our approach
How we tackle it.
Map the workflow first
We document each step, its inputs and its exceptions before automating anything.
Automate the boring, flag the unusual
Routine cases run automatically. Anything unusual goes to a person with the context they need.
Agents with limits
When we use AI agents, they get specific tools and permissions, and actions with real consequences need approval.
Everything is logged
Each automated action is recorded, so you can see what happened and why.
What you get
Deliverables
- Workflow analysis and automation plan
- Integrations between your tools
- AI classification, extraction or agent steps
- Human approval points and dashboards
- Audit logs and error alerts
- Runbook for your team
Where it helps
Use cases
- Enquiry triage
- Read incoming enquiries, categorise them, draft a reply and route them to the right person.
- Data entry
- Extract details from documents or messages and enter them into your systems for review.
- Follow-ups and reminders
- Scheduled reminders and nudges based on what's actually happening in your data.
- Reporting
- Collect numbers from several tools and assemble a weekly summary automatically.
Technical capabilities
- Workflow orchestration
- AI agents with tool use
- LLM APIs
- Webhooks
- Background job queues
- Python
- Node.js
- WhatsApp and email integrations
Delivery
What working with us looks like.
- 1
Shadow the process
Watch how the work is done today and measure the time it takes.
- 2
Design the automation
Decide what runs automatically, what needs approval and what stays manual.
- 3
Build and pilot
Run alongside the existing process before switching over.
- 4
Hand over and tune
Train your team, monitor results and refine the rules.
Questions
Common questions.
Our aim is to remove repetitive steps so your team can spend time on work that needs judgement. Most automations we design keep people in the loop.
Related services
Let's talk about your project.
Share what you're trying to achieve. You'll hear back from an engineer, not a sales script.